How do I add files to a Knowledge Base?

This tutorial walks you through how to upload files to an AirOps Knowledge Base, including supported file types, processing status, and tips for organizing your content so AI tools can retrieve it effectively.

Key takeaways

  1. You can upload files by dragging and dropping them into the Knowledge Base or by clicking '+ Add Files' to browse your computer
  2. AirOps processes and indexes uploaded content using semantic search, which retrieves information by meaning rather than exact keyword matches
  3. A status indicator shows processing progress, and most files are ready within minutes
  4. Descriptive filenames improve retrieval because AirOps uses them as metadata when surfacing results
  5. Files can also be added through web scraping, Google Drive, SQL databases, and Shopify integrations

Tutorial overview

Your AI tools are only as good as the content they can access. The AirOps Knowledge Base gives you a central place to upload, organize, and index the files your team relies on, so your AI-powered Workflows and Power Agents can search and retrieve the right information every time.

Adding files is straightforward. Open any Knowledge Base, drag and drop your documents (or click to browse), and AirOps handles the rest. The platform processes and indexes each file using semantic search, which means your AI tools retrieve content by meaning, not keyword matches alone.

You can upload PDFs, DOCX, TXT, HTML, CSV, XLSX, images (PNG, JPG, GIF, WEBP), and many other formats. Multiple files can go in at once, and most finish processing within minutes. A status indicator keeps you informed so you know exactly when your content is ready.

Use descriptive filenames, because AirOps treats them as metadata and surfaces them during retrieval. Group related files by topic or use case so your Knowledge Base stays organized as it grows. And check file quality before uploading: scanned PDFs without OCR or heavily formatted documents may not process cleanly.

Beyond file uploads, you can also bring content into your Knowledge Base through web scraping, Google Drive, SQL databases, and Shopify integrations. That flexibility means you can centralize your team's knowledge in one searchable location, no matter where it lives today.

Practice

  1. Adding Files to the Knowledge Base

FAQs

You can upload a wide range of formats, including PDF, DOCX, DOC, TXT, HTML, CSV, XLSX, PNG, JPG, GIF, WEBP, ODT, MD, RST, RTF, TSV, PPT, PPTX, EML, MSG, EPUB, XML, LOG, and ORG.