How do I add information via file upload to a Knowledge Base?

Files are often where your most detailed, authoritative content lives. Adding them to a Knowledge Base makes that content available to every AI workflow that references it. This tutorial covers supported file types, how to track processing status, and how to organize your uploads so your agents retrieve the right content.

Key takeaways

  1. Over 20 file types are supported, including PDF, DOCX, TXT, HTML, CSV, XLSX, and PNG, so most of your existing documentation can go straight in.
  2. Descriptive filenames improve retrieval accuracy because AirOps uses them as metadata when surfacing results.
  3. Scanned PDFs without OCR and heavily formatted documents may not process cleanly, so native digital files produce more reliable results.
  4. Multiple files can be uploaded at once, and most are ready within minutes with a status indicator showing progress.
  5. File upload is one of several ways to populate a Knowledge Base, alongside web scraping, Google Drive, SQL databases, and Shopify integrations.

Tutorial overview

Your AirOps Knowledge Base gets smarter with every file you add. Upload PDFs, documents, spreadsheets, images, and dozens of other file types to build a searchable library your Playbooks and agents can draw from when generating content.

Once uploaded, each file is chunked, vectorized, and made available through semantic search. Your agents find relevant information by meaning rather than exact keyword match, so outputs stay grounded in your actual content rather than general AI knowledge.

File quality matters. Scanned PDFs without OCR text won't process well, so use native digital files when possible. Descriptive filenames improve retrieval accuracy because AirOps uses them as metadata. Grouping related files together keeps your Knowledge Base organized and makes results more precise.

When a Playbook or agent pulls from your Knowledge Base, it references your actual source material instead of guessing. Product specs, style guides, research reports, customer case studies, and internal documentation all become context your AI content system can use.

Practice

  1. Open Your Knowledge Base and Add Data

    AirOps Knowledge Bases are accessible from the left sidebar under the Context section. Opening a Knowledge Base lands you on the Files tab, which displays all uploaded documents. Click the Add Data button, available in both the top-right corner and the empty state placeholder, to open the data source dropdown, which includes Upload Files, Web Page, Sitemap, and connected sources.

  2. Upload Files to Your Knowledge Base

    The Add Data dropdown in AirOps Knowledge Bases lists all supported ingestion methods: Upload Files, Web Page, Sitemap, Google Drive, SQL Database, and Shopify. Select Upload Files to open the file upload dialog, then drag and drop your file or browse to select it. Supported formats include PDF, CSV, TXT, HTML, MD, XML, PPT, PPTX, DOC, DOCX, PNG, and JPG. Click Continue once the upload reaches 100% to confirm and add the file to the Knowledge Base. The file appears in the Files tab immediately and AirOps begins indexing it for semantic search, with most files ready within a few minutes.