How do I add Knowledge Bases in AirOps?

A Knowledge Base is how your Playbooks stay grounded in your actual content. Without one, your agents guess. With one, they pull from your real documentation, files, and web pages and return answers that reflect your brand. This tutorial covers what belongs in a Knowledge Base and how to build one.

Key takeaways

  1. A Knowledge Base stores your content and resources so Playbooks and agents can retrieve what they need rather than guessing.
  2. AirOps uses semantic search to understand meaning rather than keywords, returning relevant results even when exact terms don't appear in your documents.
  3. You can store documents, data files, web content, images, and connected sources like Google Drive and SQL databases.
  4. Separate Knowledge Bases for different use cases keep results focused and prevent any one base from becoming too broad.
  5. Connect your Knowledge Base to any Playbook, chat assistant, or content tool in AirOps.

Tutorial overview

Your Playbooks are only as good as the information behind them. A Knowledge Base in AirOps gives you a dedicated space to store your company's content, data, and resources so every Playbook, chat assistant, and content tool pulls from accurate, up-to-date source material.

AirOps Knowledge Bases use semantic search, which means they retrieve results based on meaning rather than exact keyword matches. When a Playbook queries your Knowledge Base, it returns the most relevant content chunks, not entire files. That precision keeps your outputs focused and on-brand.

With 20+ supported file types and the ability to connect live sources like Google Drive, SQL databases, and Shopify, your Knowledge Base stays organized as it grows. A practical tip: create separate Knowledge Bases for different use cases. A product catalog base and a support documentation base return cleaner results than one base crammed with everything.

Practice

  1. Create a New Knowledge Base

    The Knowledge Bases section in AirOps is located under Context in the left sidebar. Click it to open the management view, then click the + button next to Knowledge Bases to open the Create Knowledge Base dialog. Enter a name for the new base; this label identifies it throughout the workspace and in connected Playbooks and Grids. Click Create to launch it immediately. The new Knowledge Base opens on the Files tab in an empty state, ready to receive content via Upload Files, Web Page, Sitemap, or other connected data sources.