How do I add prompts?

Your AirOps Insights workspace tracks only what you tell it to. Every brand visibility metric, competitor comparison, and citation report starts with what you define here. This tutorial covers how to add and organize them so your tracking reflects the questions your customers are actually asking AI.

Key takeaways

  1. Prompts represent the specific questions you track across AI platforms like ChatGPT, Gemini, Perplexity, Google AI Mode, and Google AI Overview, and are the core unit of measurement in AirOps Insights.
  2. AirOps tracks three core metrics for each prompt: citation rate, mention rate, and competitor comparisons, with initial data appearing within 24 to 48 hours.
  3. Write prompts that mirror how your customers search, because specific, use-case-driven queries produce more actionable data than broad, generic ones.
  4. Organize prompts into topics so you can filter and report on different areas of your business.
  5. Duplicate prompts are automatically detected, so you won't waste your prompt allocation on repeats.

Tutorial overview

Prompts are the foundation of AI visibility tracking in AirOps Insights. Each prompt represents a question your target audience might ask an AI platform, such as "What is the best project management software?" AirOps monitors how ChatGPT, Gemini, Perplexity, and Google AI respond to each prompt and whether your brand gets cited.

There are two ways to add prompts: manually one at a time, or by importing a CSV file for bulk additions. You can also assign prompts to topics for better organization and filtering.

Once a prompt is added, AirOps begins collecting data automatically. Within 24 to 48 hours, citation rates, mention rates, and competitive comparisons start appearing in your dashboard. Write prompts that mirror how real customers phrase their questions, and cover your core use cases including head-to-head competitor queries. That gives you the most actionable data on how AI platforms position your brand.

Practice

  1. Navigate to Prompts and Open Add Prompts Options

    The Prompts section in AirOps is located under Insights in the left sidebar. It lists all tracked AI search queries and is the starting point for viewing and managing prompt visibility data. Click the Add Prompts button in the top-right corner to open a dropdown with two options: Add Prompt for single-query entry and Bulk Upload for CSV import.

  2. Fill in the Add Prompt Modal

    The Add Prompt modal in AirOps contains a Query field for the prompt text and a Topic dropdown for category assignment. Both fields must be filled before the prompt can be saved. The Topic dropdown assigns the new prompt to an existing topic group, organizing prompts for analysis and reporting within the Insights section.

  3. Bulk Upload Prompts via CSV and Confirm

    The Bulk Upload option in the AirOps Add Prompts dropdown imports multiple prompts from a CSV file, the recommended method when adding large numbers of prompts at once. After submitting, a success toast notification confirms the number of prompts added to the workspace, appearing immediately upon successful import.

  4. View New Prompts and Open Analytics

    Newly added prompts appear in the AirOps Prompts list immediately after import and are active for AI search tracking as soon as they are saved. Clicking any prompt opens its detail view, which shows analytics including Mention Rate by Competitor and Mention Rate by Platform.